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Self-managed strata customer enquiries

Enquiries for self-managed strata customers who have purchased or want to purchase their insurance directly through Flex Insurance:

Email:
sales@flexinsurance.com.au
Claims email:
directclaims@flexinsurance.com.au
Make a claim online:
https://claims.flexinsurance.com.au
Phone:
1300 001 293 (9am-5pm AEST)
After Hours Emergency Hotline:
1800 022 444
Postal address:
PO BOX 500, North Sydney NSW 2059
National Office Street Address:
Level 33/101 Miller St, North Sydney NSW 2060

Broker and strata manager enquiries

Enquiries for insurance brokers, strata managers, referral partners and their customers:

Email:
info@flexinsurance.com.au
Claims email:
claims@flexinsurance.com.au
Phone:
1300 201 021 (9am-5pm AEST)
After Hours Emergency Hotline:
1800 022 444
Postal address:
PO BOX 500, North Sydney NSW 2059
National Office Street Address:
Level 33/101 Miller St, North Sydney NSW 2060

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1800 022 444

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CHUiSAVER Underwriting Agency Pty Ltd (ABN 85 613 645 239, AFSL 491113) trading as Flex Insurance acts under a binding authority as an agent for certain underwriters at Lloyd’s and QBE Insurance (Australia) Limited (ABN 78 003 191 035, AFSL 239545), the insurers of the products.

Terms, conditions, limits and exclusions apply to the products referred to above. Any advice contained on this website is general advice only and has been prepared without taking into account your objectives, financial situation or needs. Before making a decision to purchase the product or to continue to hold the product we recommend that you consider whether it is appropriate for your circumstances and read the Product Disclosure Statement (‘PDS’), Target Market Determination (‘TMD’) and Financial Services Guide (‘FSG’), which can be which can be viewed on this website or obtained by contacting Flex Insurance directly.

Flex Insurance is a wholly owned subsidiary of CHU Underwriting Agencies Pty Ltd (ABN 18 001 580 070, AFSL 243261) (‘CHU’). CHU is a majority owned subsidiary of Steadfast Group Ltd (ABN 98 073 659 677) (‘SGL’). SGL may receive a professional services fee (‘PSF’) from insurers, premium funders and underwriting agencies such as Flex Insurance and CHU (‘Partner’) for access to regulatory and compliance support; marketing and communications; data insights; and access to technology platforms. The PSF is an agreed amount between SGL and the relevant Partner, usually annually. The PSF is not determined by the volume of the business that the Steadfast Network brokers place, nor is the amount of the PSF known to the Steadfast Network Brokers, so it is not able to influence recommendations to their clients.

Flex Insurance may have access to shared services from SGL, including: compliance tools; procedures; manuals and training; legal; HR banking; and group purchasing arrangements. These services are funded by SGL, subsidised by SGL or SGL receives a fee for them. SGL’s FSG is available at www.steadfast.com.au or on request by telephoning SGL’s Company Secretary on +61 2 9495 6500.

Copyright © 2026 CHUiSAVER Underwriting Agencies Pty Ltd